We offer specialised, individualised one-on-one literacy support for primary aged students aged 5-12 years.

We can also offer casual academic support aligned to your child’s current learning at school and diagnostic testing in literacy learning.

Internet:

A stable internet connection is essential to minimise disruptions during sessions.

Recommended:

• Reliable home Wi-Fi connection

• Strong signal in the learning area

• Avoid streaming or large downloads during session times where possible

Device:

Students will need access to:

• A laptop or desktop computer (preferred)

• OR a large-screen tablet/iPad with keyboard capability

Please note:

Phones are not suitable for online learning sessions, as students need to:

• View teaching materials clearly

• Read texts comfortably

• Type written responses

• Interact with shared documents and activities

A larger screen significantly improves engagement and learning success

Video & Audio Requirements

Students should have:

• A working microphone

• A functioning camera/webcam

• Speakers or headphones

Headphones are highly recommended, particularly in busy households, as they:

• Reduce distractions

• Improve focus

• Support clearer communication

Required Programs & Platforms

Families may be asked to access:

• Google Meet

• Google Docs/Google Classroom

• Shared digital learning platforms or resources

Links and instructions will always be provided prior to sessions.

Learning Environment

For best engagement and concentration, students should work in:

• A quiet, low-distraction space

• A well-lit area

• Seated at a desk or table where possible

Having basic learning materials nearby is also helpful.

Recommended:

• Pencils/pens

• Notebook or paper

Parent Support for Younger Students (particularly Reception–Year 2)

Parent assistance may occasionally be needed to:

• Log into the session

• Open shared resources

• Troubleshoot technology issues

• Support transitions at the beginning of sessions

Once settled, sessions are designed to encourage independence and student confidence

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Both the Diagnostic and the Academic support sessions can be purchased as a singular service. However, a minimum of 3 Personalised Literacy Intervention Support sessions need to be purchased if you choose this option, as the process requires screening, goal setting, planning and implementation.

Payment for all sessions is required at the time of booking. Term packages are offered at a reduced rate. You will receive an invoice one your placement has been confirmed.

Sessions are generally held either before or after school hours. Sessions can be negotiated throughout the day for students who are home schooled or during holiday breaks if desired.

Your availability is requested upon contact and then a time is negotiated from there.

Privacy Policy

Flourish Learning Support is committed to protecting the privacy and confidentiality of all students, parents and families engaging with our services. This Privacy Policy outlines how personal information is collected, used, stored and protected.

Information We Collect

Flourish Learning Studio may collect personal information including:

• Parent or guardian names

• Student names and dates of birth

• Contact details including phone numbers and email addresses

• Educational and learning support information

• Assessment information and session notes

• Uploaded reports or supporting documentation

• Payment and invoicing information

• Website enquiry submissions and onboarding forms

Information is collected only where reasonably necessary to provide educational support services.

How Information Is Used

Information collected may be used to:

• Provide educational support services

• Develop personalised learning recommendations and plans

• Communicate regarding bookings, sessions and progress

• Maintain administrative and financial records

• Respond to enquiries and support requests

• Improve services and website functionality

Flourish Learning Studio does not sell, rent or share personal information with third parties for marketing purposes.

Confidentiality & Data Protection

All reasonable steps are taken to protect personal information from misuse, interference, unauthorised access, modification or disclosure.

Student and family information is treated confidentially and accessed only where necessary for service delivery and business administration.

Online Sessions

As services are delivered online, families are encouraged to ensure students attend sessions in an appropriate and supervised learning environment where possible.

Online sessions are not recorded unless explicit written consent has been provided by the parent or guardian.

Disclosure of Information

Personal information will only be disclosed where:

• consent has been provided by the parent or guardian

• disclosure is required by law

• disclosure is necessary to protect the safety or wellbeing of a child or another individual

Website Usage & Cookies

The website may collect limited website usage data through cookies or analytics tools to improve website performance and user experience.

Users may disable cookies through their browser settings if preferred.

Access & Corrections

Parents or guardians may request access to personal information held by Flourish Learning Support and request corrections where necessary.